Policies
Returns & Refunds
How cancellations, replacements, and refunds work for paperback and hardcover books ordered directly from this site.
Scope
What this policy covers
This policy applies to physical paperback and hardcover copies of Warrior’s Light ordered directly from this website and fulfilled personally by the author.
It does not apply to purchases made on Amazon. Kindle, paperback, and hardcover orders placed through Amazon are governed entirely by Amazon’s own return and refund policies, and must be handled through your Amazon account.
Cancellations
Before your book ships
A direct order may be cancelled for a full refund at any time before fulfillment has been submitted or the copy has been ordered for shipment. Send the request through the contact page with your order number and it will be cancelled and refunded in full.
Problems
Damaged, defective, or incorrect books
If a book arrives damaged or defective, or the wrong item was sent, you are eligible for a replacement or a refund when you report it promptly after delivery. Reasonable evidence, such as a photo of the damage or of the item received, may be requested. Return shipping is not your responsibility in these cases.
Returns
30-day return window
Standard unsigned, non-personalized books may be returned within 30 days of delivery if they are in resalable condition. You are responsible for return shipping unless the book was damaged, defective, or incorrect.
Refunds
How refunds are issued
Once eligibility is confirmed, refunds are issued back to the original payment method. How long the credit takes to appear depends on the payment processor and your bank, and is outside the author’s control.
Requests
How to start a request
All cancellation, return, replacement, and refund requests for direct orders should be submitted through the contact page. Include your order number and a short description of the issue so it can be resolved quickly.
See also the terms of use and the privacy policy.